Fixing a major network drop out issue

Kevin Lau

BizComm Tech Solutions

Reading Time: 2 minutes

About the Business

The client specialises in dismantling used cars and redistribute quality used parts to repairs shop, mechanics, and the general public. They run a head office plus a few warehouse/branch locations in Sydney.

The client previously ran two lots of ADSL copper connections into their head office. One of these was dedicated to the Internet as well as linking branch locations via VPNs. The other was dedicated to their on-premise office phone system that was running SIP (Voice over IP) lines over the ADSL connection.

Business Challenges

Their ADSL lines were subject to disconnection due to the roll-out of NBN;

Their Internet connection was a headache due to constant drop outs. Drop outs would occur from once a day to several times a day. The client had to restart their router to reconnect. This had a major impact on their operations;

Their office phones also had constant drop outs. The client had to manually set up call redirection to their mobiles via an online portal. Handling incoming calls on mobiles was a major challenge compared to using the office phone system;


As a first step the client upgraded their two lots of ADSL copper connections to one dedicated fibre connection at 100Mbps bandwidth, which was several times more capacity than ADSL. It would carry both the Internet traffic and the SIP lines for the phone system.

Meanwhile they engaged a telecommunication specialist to help with the drop out issue. The specialist discovered that the existing routers were getting old which caused the frequent drop outs. These routers also had trouble handling the drastically expanded capacity from the new fibre connection.

The specialist recommended replacing these old routers with Cisco Meraki routers which would not only ensure the stability of the Internet and the phone lines, but also provide additional benefits for the client to better manage their network.

Return on investment

Fixing the drop out issue for good

The Meraki router provided much needed stability for both the Internet and the phone lines. The client could run both via the same router and could finally say goodbye to the headache of having to constantly reboot the router.

More visibility and control

The client also gained additional visibility of their existing network set up and granular control over important areas such as content filtering, firewall control and data analytics. These were something they never enjoyed before.

Set and forget

With a proper configuration, the client could roll out Meraki routers to their branches without the hassle of manually configuring VPNs. Between the Meraki routers secure connections would be automatically established and managed so the client could ‘set and forget’.

Stay wireless, stay flexible

The Meraki routers were also connection agnostic meaning the client could use the dedicated fibre for the head office while potentially using 4G connections for their branches. The client could easily set up new branches or relocate existing ones without the need for a fixed Internet. They could also use 4G as a failover should the fixed connection go offline, guaranteeing business continuity.

Happier staff, boosted productivity

The client’s staff member enjoyed a much improved experience when accessing either the on-site server in the head office or accessing files in the cloud storage, boosting productivity.

Estimated Project Cost

Monthly costs for the dedicated fibre connection as well as 4G connections as per the telecommunications provider’s marketed price.

$4,000 ~ $6,000 in total for the Cisco Meraki solution roll out across the head office and two branch/warehouse locations.

Additional onsite technical support charged at a call out fee should a site visit is required.

Kevin Lau

Kevin is an experienced Field Engineer with a demonstrated history of working in the information technology and cloud services industry. He is skilled in Networking, Routing and Switching and Unified Communications.

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